Terms and Conditions for Tree Surgeons Feltham

These Terms and Conditions set out the basis on which Tree Surgeons Feltham provides tree surgery, arboricultural, and related site clearance services to residential and commercial customers. By booking any service, the customer agrees to these terms in full. These conditions are intended to create a clear understanding of the booking process, payment arrangements, cancellation rules, liability limits, waste handling, and the law that applies to the agreement. They are designed to support a professional relationship between the customer and the tree surgeon, while keeping the work safe, lawful, and properly managed.

In these Terms and Conditions, references to “we”, “us”, and “our” mean the service provider trading as Tree Surgeons Feltham, while “you” and “your” mean the customer, property owner, occupier, or authorised representative requesting the work. These terms apply whether the work is carried out on a one-off basis or as part of a quoted project. They should be read alongside the written quotation, scope of works, or any service schedule we provide before the job begins.

By accepting a quotation, confirming a booking, or allowing work to proceed, you confirm that you have read, understood, and accepted these terms. If any part of the agreement is unclear, you should raise the issue before work starts. We may update these Terms and Conditions from time to time to reflect changes in law, industry practice, or our operational procedures. The version in force at the time of booking will apply to that specific job unless otherwise agreed in writing.

1. Booking Process

Bookings for tree surgeons in Feltham services are normally made after an initial enquiry and assessment. We may request photographs, a site visit, or additional details about the tree, access, surrounding structures, and any known hazards. The purpose of this stage is to determine the appropriate equipment, staffing, and method of work. Any quotation or estimate issued before a site inspection may be subject to adjustment if the actual conditions differ from those described.

A booking is only confirmed when you accept our quotation and we acknowledge the appointment in writing, by email, text message, or other recorded means. We may ask for a deposit or advance payment before reserving a date. Until confirmation is issued, no date should be treated as guaranteed. You are responsible for ensuring that the person placing the booking has the authority to do so on behalf of the property owner, managing agent, or business.

You must provide accurate information at the time of booking, including the location of the trees, access requirements, utility lines, boundary issues, and any known defects such as decay, instability, disease, or prior storm damage. Failure to disclose relevant information may affect our ability to complete the work safely and may result in revised charges, a change in method, or cancellation of the appointment. If planning consent, neighbour permission, leasehold permission, or landlord approval is required, it is your responsibility to obtain it before the agreed start date.

2. Scope of Services

Our services may include crown reduction, crown thinning, pruning, sectional dismantling, stump grinding, formative pruning, hedge maintenance, deadwood removal, emergency storm response, and site clearance. The exact service to be delivered will be described in the quotation or work order. We will carry out the work with reasonable skill and care, in accordance with applicable arboricultural practice and relevant health and safety requirements.

Tree Surgeons Feltham will use its professional judgement regarding the best method of execution, access equipment, and sequencing of work, unless the customer has expressly required a specific outcome that we have agreed in writing. We may refuse to undertake work that we believe is unsafe, unlawful, likely to damage third-party property, or inconsistent with good arboricultural practice. If unexpected conditions arise during the job, we may need to alter the method, pause the work, or stop the job entirely until the issue is resolved.

Any materials removed during the work, including branches, timber, brash, leaves, stump arisings, and other green waste, will be handled according to the agreed service level and waste disposal arrangements. Unless stated otherwise, quotations are based on the scope described at the time of inspection and do not include major additional works discovered later, such as hidden root damage, extensive deadwood, or obstacles preventing safe access.

All prices will be stated in pounds sterling and may be shown as fixed quotations or estimates depending on the certainty of the work involved. A quotation is valid for the period stated in it, or if no period is stated, for a reasonable time. Estimates are provided in good faith but may change if the actual work differs from the information supplied or if conditions on site are materially different. We will normally inform you before proceeding with any additional chargeable work where reasonably practicable.

Payment terms will be set out in the quotation, invoice, or booking confirmation. Unless otherwise agreed, payment is due immediately upon completion of the work, or within the period specified on the invoice. We may request part payment in advance for larger projects, emergency call-outs, or jobs requiring specialist equipment or waste disposal. Failure to pay on time may result in interest, recovery costs, or suspension of further services, where permitted by law.

We accept the methods of payment specified in our booking documentation. Any bank transfer, card payment, or other payment method must be made using the exact details provided by us. If payment is made by a third party, you remain responsible for ensuring that the full amount is received. Where a payment is returned, reversed, or declined, you must promptly settle the outstanding balance. Title to any goods supplied, where applicable, remains with us until full payment has been received.

4. Cancellations, Rescheduling, and Access

You may cancel or reschedule a booking by giving notice as soon as possible. If you cancel with sufficient notice before the agreed start date, no cancellation charge may apply, depending on the circumstances and any costs already incurred. However, where we have already reserved staff, machinery, vehicles, or disposal arrangements, we reserve the right to charge a reasonable cancellation fee to recover losses and wasted time.

If you cancel at short notice, or if we are unable to start or complete the work because access is blocked, permissions are missing, unsafe conditions exist, or the site is not ready, we may charge for attendance, labour, and any non-recoverable costs. If weather conditions are severe enough to make the work unsafe, we may postpone the appointment without liability. We will aim to offer an alternative date, but availability cannot always be guaranteed.

The customer must ensure that safe and reasonable access is available for personnel, equipment, and waste removal vehicles on the agreed date. This includes ensuring gates are unlocked, pets are secured, vehicles are moved if necessary, and the work area is free from avoidable obstruction. If our team is delayed or prevented from working because of access issues caused by the customer or a third party under the customer’s control, we may charge for waiting time or a return visit.

5. Liability and Insurance

We will carry out the work with reasonable skill and care and maintain appropriate insurance cover for the services we provide. Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under UK law. Subject to that, our liability will be limited as set out below.

We are not responsible for pre-existing defects, hidden decay, unstable structures, underground conditions, defective fencing, weak roots, concealed utilities, or damage caused by matters outside our reasonable control. Tree work can expose latent issues within trees or nearby structures, and some movement, cracking, or shedding may occur as a natural consequence of age, weather, or prior condition. We are not liable for loss or damage arising from such pre-existing or concealed conditions unless caused by our negligence.

We will not be liable for indirect or consequential losses, including loss of profit, loss of business opportunity, loss of use, or inconvenience, to the extent permitted by law. If we are found liable for any direct loss, our maximum liability will ordinarily be limited to the amount paid or payable for the specific service giving rise to the claim, except where a higher limit is required by law. You must notify us of any issue promptly and allow us a reasonable opportunity to inspect and, where appropriate, remedy the problem.

6. Waste, Disposal, and Environmental Compliance

All green waste and tree arisings produced during the works remain subject to the waste arrangements stated in the quotation. Where removal and disposal are included, we will transport and dispose of waste in accordance with applicable environmental rules and waste carrier obligations. Where the customer retains the waste, responsibility for storage, onward movement, and lawful disposal passes to the customer once the material has been left on site.

We will operate in line with relevant waste regulations, including duties relating to the transfer, carriage, and recovery or disposal of controlled waste. Waste may only be taken to authorised facilities or dealt with by lawful methods. We may keep records where necessary to demonstrate compliance. If the waste contains contaminated material, invasive species, or non-green items such as soil, metal, concrete, or household waste, additional charges may apply because such material must be handled differently from ordinary arboricultural waste.

You must not ask us to dispose of prohibited, hazardous, or misclassified materials unless we have expressly agreed and are legally able to do so. If we discover waste that has not been declared in advance, we may refuse to remove it, separate it at additional cost, or suspend the work until the issue is resolved. Any request to leave timber, chips, or brash on site must be agreed in writing before the job starts.

7. Customer Responsibilities

The customer is responsible for confirming that the work requested is lawful and appropriate for the property. This includes checking whether trees are protected by a Tree Preservation Order, lie within a conservation area, or are subject to lease, covenant, planning, or boundary restrictions. If consent from a local authority or other body is needed, you must ensure it is obtained before the booking date unless we have agreed in writing to assist as part of our service.

You must also ensure that the area is safe for our team to work in and that any known risks are disclosed in advance. This includes underground services, overhead cables, unstable surfaces, concealed drains, or the presence of hazardous substances. If any third party may be affected by the work, you should notify them where necessary. We may require the work area to be cleared of outdoor furniture, ornaments, fragile items, or vehicles before we begin.

Where you are not the sole owner or occupier, you confirm that you have obtained all necessary permissions from other owners, occupiers, neighbours, freeholders, landlords, managing agents, or residents’ associations. If a dispute arises between parties with an interest in the property, we may suspend the work until the dispute is resolved and may charge for any costs already incurred. We are not responsible for disagreements over ownership, access, or boundary lines.

8. Force Majeure, Complaints, and Governing Law

We will not be liable for failure or delay in performing the services where the failure is caused by events beyond our reasonable control. This may include severe weather, storms, flooding, fire, accident, illness, transport disruption, equipment failure not caused by negligence, industrial action, utility interruptions, or changes in law or official restrictions. In such circumstances, we may reschedule, modify, or cancel the booking without liability for consequential losses.

If you have a complaint about our service, you should notify us as soon as reasonably possible so that we can investigate and, where appropriate, seek a practical remedy. We may request photographs, a description of the issue, and access to the site if inspection is necessary. Any attempt to resolve a concern should be made in good faith and within a reasonable time after the work has been completed. This process does not affect any statutory rights you may have as a consumer.

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction unless a different forum is required by law. If any part of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Together, these terms form the complete agreement between the parties for the services provided by Tree Surgeons Feltham.